Security News
Avaya introduced new capabilities for Avaya OneCloud CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment. The graphical low code/no code conversation composer empowers domain experts to quickly integrate a wide range of AI-enabled insights and processes with advanced OneCloud CCaaS voice and digital capabilities.
This agreement brings Semafone into the Avaya ecosystem of alliances, with the goal of helping contact center customers solve the complex security and compliance challenges faced as they embrace a work from anywhere model. The integration of Semafone's, DevConnect certified, secure payment technology with Avaya OneCloud enterprise Session Border Controller, enables Cardprotect Voice+ to be deployed and used across all global Avaya OneCloud contact center solutions.
Avaya has expanded the availability of its Avaya OneCloud CCaaS contact center solution into forty countries, providing organizations globally with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel. Avaya OneCloud CCaaS is a key part of the AI-powered Avaya OneCloud experience platform that includes workstream collaboration, unified communications and communications platform as a service solutions with OneCloud UCaaS and OneCloud CPaaS. According to IDC, 84 percent of consumers consider "Experience" as important as a company's product or service, and 92 percent say customer experience has a great influence on future purchase decisions.
Avaya has appointed Kathleen Sullivan as Vice President to lead a newly created Commercial Segment team in North America. Sullivan is responsible for delivering cloud-focused resources for SMB, Midmarket and Enterprise customers and the partners that serve them, to further enable this large segment of new and existing customers to realize the benefits of Avaya OneCloud experience platform solutions.
Avaya announced new capabilities for Avaya Spaces, the modern workstream collaboration platform that offers evolved Unified Communications capabilities via a user's preferred device. AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud CPaaS can now extend existing on-premise calling technology with Avaya Spaces.
Avaya announced new devices designed to significantly improve workstream collaboration. This includes a redesigned Avaya Vantage K155 with Amazon Alexa built-in, as well as a new Avaya IP Conference Phone B129, and Avaya Huddle Camera HC010.
Further strengthening its ability to support customers and partners in their digital transformation and migration to cloud, Avaya announced it has appointed Darcey Harrison as Vice President of Cloud Acceleration, North America. Harrison is responsible for continuing expansion of new and existing customer adoption of the Avaya OneCloud communications and collaboration portfolio.
Avaya is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS contact center. In the UK FourNet and Prodec Networks have chosen Avaya OneCloud CCaaS to provide their clients with cloud-and-digital-first CX capabilities for effortless, always-on engagement.
Avaya announced an expansion of its artificial intelligence-powered customer experience capabilities for Avaya OneCloud CCaaS customers, through an extended relationship with Amazon Web Services. As an AWS Partner offering AWS Contact Center Intelligence solutions, Avaya can enable customers to leverage AWS AI Services and Machine Learning capabilities to drive more rewarding customer and employee experiences across both voice and digital channels through natural, conversation-driven interactions powered by AI and ML. Avaya's integration with AWS CCI strengthens its portfolio of contact center solutions delivering enhanced customer engagement through better, faster, and more relevant insights and actions, building brand preference while also improving operational efficiency.
Avaya announced that Rob Theis, General Partner of venture capital firm World Innovation Lab, has been appointed as an independent member to its Board of Directors effective November 6, 2020. The appointment will increase the size of Avaya's Board to eight members, including seven independent directors.