Security News > 2023 > March > Microsoft Exchange Online outage blocks access to mailboxes worldwide
Microsoft is investigating an ongoing outage blocking Exchange Online customers worldwide from accessing their mailboxes or sending/receiving emails.
Affected users see "550 5.4.1 Recipient address rejected: Access denied" errors when trying to send or when receiving messages, starting today at 1:11 PM UTC. "We're investigating an issue wherein users may be unable to access their Exchange Online mailboxes via any connection method. Additional details can be found within the Service Health Dashboard under EX522020," Microsoft tweeted earlier today.
Customers are also reporting on Twitter and Reddit that large percentages of emails sent to Exchange Online mailboxes will not reach the recipients' mailboxes.
"We've identified a potential Directory Based Edge Blocking issue that may be contributing to impact," Microsoft said in a service health alert issued today at 5:22 PM UTC. "We're investigating this alongside our existing diagnostic data to determine our next steps. Impact is specific to users who are served through the affected infrastructure in North America, Europe, and the United Kingdom."
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