Security News > 2022 > December > Cloud provider Rackspace hit by ongoing 12-hour Exchange outage
American cloud computing services provider Rackspace is investigating a 12-hour-long and still active outage leading to connectivity issues and affecting hosted Microsoft Exchange environments they manage for their customers.
"We are investigating an issue that is affecting our Hosted Exchange environments. More details will be posted as they become available," Rackspace said on Friday night, at 02:49 AM EST, when it acknowledged the outage.
"Thank you for your patience. Our engineers continue to work on the connectivity and login issues in our Hosted Exchange environments. We are working diligently to resolve the issue," the company also tweeted, without providing any details on the reason behind the outage.
In reply, Rackspace's irked customers are now asking the company on social media to provide an ETA for when the service disruption will be addressed and share plans to switch to another, more transparent, managed service provider.
"Unacceptable response to this. We can all understand an outage but the lack of communication is going to lose you thousands of customers including all of my clients," one customer tweeted.
Although there is no evidence to confirm it, due to the limited information from Rackspace, some customers have expressed concerns that the outage might be the direct result of a malware or ransomware attack.