Security News > 2022 > September > 2K Games says hacked help desk targeted players with malware
American video game publisher 2K has confirmed that its help desk platform was hacked and used to target customers with fake support tickets pushing malware via embedded links.
"Earlier today, we became aware that an unauthorized third party illegally accessed the credentials of one of our vendors to the help desk platform that 2K uses to provide support to our customers," 2K's support account tweeted on Tuesday after BleepingComputer broke the story on the security breach.
"The unauthorized party sent a communication to certain players containing a malicious link. Please do not open any emails or click on any links that you receive from the 2K Games support account."
"We will issue a notice when you can resume interacting with official 2K help desk emails, and we will also follow-up with additional information as to how you can best protect yourself against any malicious activity," 2K said.
While the users confirmed these tickets were accessible via 2K's help desk portal, numerous recipients stated on Twitter and Reddit that they were not the ones who opened these support tickets.
While 2K is yet to provide any information on this, it's unclear if the attack on its support system is linked to the Rockstar Games hack over the weekend, but the timing is definitely suspicious.