Security News > 2022 > May > Windows admins frustrated by Quick Assist moving to Microsoft Store
Windows admins have been expressing their dismay at Microsoft's decision to move the Quick Assist remote assistance tool to the Microsoft Store.
Quick Assist allows Windows 10 and Windows 11 users to receive or give assistance to other Windows users by taking control of their computer remotely, as we reported four years ago.
While previously a built-in standalone tool that also has a system-wide hotkey, Microsoft announced on April 27 that Quick Assist is reaching the end of service and will be replaced by a Microsoft Store version on May 16.
A better approach, according to some of the Windows admins annoyed by this sudden and abruptly announced change, would be to update the existing Quick Assist application via Windows Updates with the new features and capabilities Microsoft wants to integrate into the new app.
Microsoft employee Nathan Pfeifer said the new Quick Assist also comes in offline versions that can be downloaded via the Microsoft Store for Business.
The company also published a new support document on Friday sharing info on how to install and open the Microsoft Store Quick Assist app.
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