Security News > 2022 > January > Missing Microsoft Intune certs break email, VPN on Samsung devices
Microsoft says Samsung devices enrolled in Microsoft Intune using a work profile will experience email and VPN connectivity issues due to missing certificates after upgrading to Android 12.
Microsoft Intune is a cloud-based service designed to help admins manage Windows, macOS, iOS/iPadOS, and Android apps and devices in enterprise environments.
"Microsoft Intune was recently alerted to an issue for Samsung devices enrolled with a work profile that, after updating to Android 12, some email and VPN applications are losing access to certificates when the user tries to access them," the Intune Support Team says.
According to Microsoft, those attempting to use the AnyConnect VPN app will see prompts suggesting that the client certificate the app needs to make a connection to its servers could not be found, and another valid certificate should be chosen instead. The Gmail app will also prompt users of affected Samsung devices to select a certificate when accessing Gmail and then display a "Can't reach server" error after selecting the appropriate certificate.
While Microsoft is still working with Samsung to address these issues, users can work around these issues by clearing the app data cache for impacted VPN apps.
Redmond is also investigating another Microsoft Intune bug that forces Android Enterprise fully managed Samsung Galaxy devices into non-compliant states after automatic restarts or installing managed updates.