Security News > 2021 > July > Thales’s voice biometric solution helps mobile operator call centres fight identity fraud

Thales announces a new voice biometric solution which is part of Thales Trusted Digital Identity Service Platform for onboarding and authentication.

It meets the growing demand from mobile operator call centres to fight identity fraud whilst providing a seamless customer experience.

Delivered in partnership with ID R&D, one of the recognised industry leaders in voice biometrics, this new capability further strengthens the Thales Trusted Digital Identity Platform, which already incorporates sophisticated identity document verification and advanced biometrics such as facial and fingerprint recognition.

Call centre operators are asked to verify the identity of callers in order to detect identity fraud attempts.

In contrast, Thales' automated voice matching solution is completely transparent and unobtrusive for callers and requires no input or training on the part of call centre staff.

"ID R&D provides a new generation of voice biometrics that enables superior security and better user experiences. Partnering with Thales to detect and avoid fraud without imposing friction on customers and without giving any clues to fraudsters is exciting," said Alexey Khitrov, CEO at ID R&D. "With this solution, we offer mobile operators a strong case for deploying voice biometrics to stop fraud during new subscriber enrolment and subsequently strengthen ongoing authentication."

News URL

http://feedproxy.google.com/~r/HelpNetSecurity/~3/fa7oS9BazE8/