Security News > 2021 > May > Avaya OneCloud CCaaS connects voice, digital and AI apps using a single visual design environment

Avaya introduced new capabilities for Avaya OneCloud CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment.

The graphical low code/no code conversation composer empowers domain experts to quickly integrate a wide range of AI-enabled insights and processes with advanced OneCloud CCaaS voice and digital capabilities.

Leverage 20+ languages including English, German, Spanish, Japanese, Chinese and more, while also supporting language-independent machine learning models ​. According to Gartner Peer Insights, global organizations that have implemented Avaya OneCloud CCaaS to improve customer experience have touted its functionality and performance, as well as the future vision for the solution.

Users have called Avaya OneCloud CCaaS a "Hugely capable solution providing group-wide benefits for a digital business," and a "Simple and easy to use cloud solution."

"Avaya's AI-powered workflow capability enables users to easily compose and customize applications, providing full integration with data repositories ensuring continual improvement of underlying machine learning algorithms within Avaya's multi-cloud ecosystem across the Avaya OneCloud portfolio.​". "We're making it easier than ever for OneCloud CCaaS users to synchronize resources across the entire organization and deliver the right knowledge at the right time for the optimal outcomes."

"The new AI workflow capability for Avaya OneCloud CCaaS enables companies to realize the benefits of AI in a number of different ways. The CCaaS solution has a number of pre-built AI features but then customers can use the low code/no code features to build custom capabilities."

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