Security News > 2021 > March > Pindrop enables European enterprises to defend against telephony and cross channel fraud attacks

These proven solutions will enable European enterprises to defend against telephony and cross channel fraud attacks to reduce fraud loss and deliver user authentication to streamline the customer experience and reduce operational costs.

Pindrop Protect is a real-time fraud protection solution that analyses calls coming into call centres to detect for indicators of attempted fraud via anomalous voice, device, and behaviour characteristics.

Pindrop Passport enables call centres to quickly authenticate users to deliver enhanced personalisation and customer experience for the caller while simultaneously reducing overall call handling times, leading to greater operational efficiencies and cost savings for the call centre.

Using risk criteria and multi-factor credentials passively extracted from the call as it happens, Pindrop Passport gives call centre agents and IVR's confidence in the validity of the caller's identity throughout the lifecycle of the call.

The launch of Pindrop's European cloud-based anti-fraud and authentication product suite comes as enterprises across Europe have changed their approach and moved to adopt cloud-based offerings in order to embrace the fully remote call centre, support a decentralised workforce, and effectively manage the increased volume of inbound calls due to the COVID-19 pandemic.

"To meet this demand, we are now able to offer a European-based cloud service to support organizations, such as those in the financial sector who also require their cloud services to be based in region due to regulatory requirements," said Vijay Balasubramaniyan, Pindrop's CEO. In recent commissioned research conducted by Forrester Consulting on behalf of Pindrop that looked at the impact of COVID-19 on call centres in EMEA, 59% of survey respondents found fraud attacks had increased with the subsequent impact on the bottom line rising for 61% of survey respondents.

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