Security News > 2020 > March > How hospital CIOs can prepare for the onslaught of coronavirus patients
2020-03-13 22:00
Hospital CIOs also can take steps to collaborate with healthcare providers and strengthen the technical infrastructure of their facilities.
Chou recommended preparing the contact center since they are the first line of contact for appointment scheduling for patients.
CIOs must ensure that their contact center system has the relevant integration so that the agent can provide the most up-to-date information for a patient.
To reduce the risk of exposure to healthcare workers, experts recommend that people call first or use testing facilities outside the hospital.
Supporting the medical team Modify questionnaire in the electronic medical record to identify potentially infected patients that visited the facility with COVID-19 symptoms.