Security News > 2019 > March > Masergy launches a new AI-powered virtual agent to improve customer experiences

Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center. “AI is poised to dramatically raise the table stakes for customer engagement,” said Bob Laskey, EVP and Chief Revenue Officer, Masergy. “This launch represents … More → The post Masergy launches a new AI-powered virtual agent to improve customer experiences appeared first on Help Net Security.

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