Security News > 2022 > December > On the 12th day of the Rackspace email disaster, it did not give to me …

There's no end - or restored data - in sight for some Rackspace customers now on day 12 of the company's ransomware-induced hosted Exchange email outage.

Rackspace did not say if or when it expects to recover people's data that was lost or scrambled when ransomware hit its systems - an attack that took down some of Rackspace's hosted Microsoft Exchange services on December 2.

"If you are a Rackspace user, you have likely migrated to something else now to restore email to your domain," she said in an email to El Reg, adding that the biz's support team hasn't been very supportive.

If you want your email history prior to Sunday 12/4 or whenever it was that you moved to something else, you have to lob in a support request to Rackspace - and they advise that this email history may or may not return at some point - or you have the option of PAYING Rackspace's partner Barracuda Networks for the privilege of getting your email history restored.

Along with the hack of your data that may be out there in some nefarious users' hands due to the Rackspace ransomware hack, Rackspace users are also being extorted by Rackspace to get their own email history back.

Previously, Rackspace has said that its hosted Exchange email business comprises about one percent of its total annual revenue.

News URL

https://go.theregister.com/feed/www.theregister.com/2022/12/14/rackspace_email_outage/