Security News > 2022 > December > Rackspace customers rage as email outage continues and migrations create migraines
Rackspace has not offered any explanation of the "Security incident" that has taken out its hosted Exchange environment and led the company to predict multiple days of downtime before restoration.
The Register has conversed with customers who profess to having little technical expertise - which is fair enough given Rackspace promotes its hosted Exchange service as suitable for "Any business size or need" and that an "Award-winning team of support experts is available to solve your technical problems 24x7x365."
Rackspace has not advised of turnaround times for such requests, and migration to Microsoft 365 remains the provider's preferred option.
Rackspace has advised customers that "In order to best protect the environment, this will continue to be an extended outage of Hosted Exchange." The Register fancies that suggests whatever caused the incident could do more damage if the service were restored without careful triage - meaning there's malware somewhere and it could spread. And at the time of writing, it is two days and twenty hours since Rackspace first noted an incident.
Rackspace's own email service experienced difficulties on November 29 - perhaps an exploratory foray by an attacker?
The Register will continue to fire questions at Rackspace - which has promised twice-daily updates and appears to be sticking to that schedule - and will update this story, or pen others, as the situation develops.