Security News > 2022 > October > Chase UK's app-only bank hit with 24-hour ongoing outage
The major outage began around Monday evening but has continued well into today with Chase reporting some customers facing degraded performance while others seeing improvement.
Chase UK's customers with a mobile-based current account have been experiencing an ongoing outage and degraded performance with the bank's app, making it difficult for them to access their accounts and funds.
BleepingComputer observed, upon opening the Chase UK app, the users were logged out and asked to log in again, with parts of the app continuing to remain inaccessible.
While Chase UK's current account customers are offered a physical debit card with a very real chip and a magnetic strip for in-person purchases, the card itself bears no visible 16-digit number, or the expiration date and CVV-all of which are available only via the mobile app.
In an incident notice posted yesterday at 12:21 PM BST, Chase UK confirmed that its systems were experiencing issues but could not explain why.
BleepingComputer observed an email update sent by Chase to its customers today that explains Direct Debits, standing orders, and scheduled payments were not affected by the outage.