Security News > 2022 > September > HP will pay customers for blocking non-HP ink cartridges in EU
HP printer owners forced to use non-HP ink and toner cartridges in Europe will receive compensation from the vendor for not adequately informing them about the limitations of the devices they bought.
The problem stems from the introduction of a system called 'Dynamic Security,' which HP promoted to its customers as a way to upgrade their experience and maintain the integrity of its printing systems.
The issue with Dynamic Security was that it made any ink cartridges sold by third-party vendors which didn't have an HP chip or electronic circuitry impossible to use with the printers.
Customers who bought a printer with the security system enabled, or applied the firmware update that introduced Dynamic Security, essentially degraded their devices' printing capabilities without knowing it.
Euroconsumers announced last week that they also reached a settlement where HP would compensate printer owners impacted by the Dynamic Security system.
"Under the agreement reached between HP and Euroconsumers, HP has agreed to establish a fund of up to USD 1,350,000 for payment of compensation to certain HP printer owners for losses allegedly suffered as a consequence of being unaware that their printers were enabled with Dynamic Security, which would limit their printers' functionality when using third party cartridges with non-HP chips or circuitry." - Euroconsumers.