Security News > 2022 > August > Microsoft shares workarounds for Outlook crashing after launch
Microsoft is investigating customer reports of a known issue causing Outlook for Microsoft 365 to freeze and crash right after opening.
According to a new support document published by Redmond on Thursday, these Outlook desktop client crashes will be automatically logged and can be confirmed by checking the Windows Event Viewer Application Log for Event 1000 or Event 1001.
"When you start Outlook Desktop, it gets past loading profile and processing, briefly opens, and then stops responding," Microsoft explains.
0CommonIdentityIdentities registry path, but the key is empty in cases when Outlook is crashing right after opening.
Microsoft has also recently fixed a bug causing the Outlook email client to crash when reading Uber receipt emails or any other email containing tables.
Redmond also pulled a Microsoft 365 update today after users reported that Outlook, Word, Excel, and PowerPoint Office applications are crashing when viewing contact cards or hovering over a user's name or photo.