Security News > 2022 > May > FTC to force ISP to deploy fiber for 60K users to match speed claims
The Federal Trade Commission today proposed an order requiring Connecticut-based internet service provider Frontier Communications to stop "Lying" to its customers and support its high-speed internet claims.
"Today's proposed order requires Frontier to back up its high-speed claims. It also arms customers lured in by Frontier's lies with free, easy options for dropping their slow service."
Require Frontier to substantiate its internet speed claims at a customer-by-customer level for new and complaining customers and notify customers when it is unable to do so;.
Prohibit Frontier from signing up new customers for its DSL internet service in areas where the high number of users sharing the same networking equipment causes congestion resulting in slower internet service; and.
Today's proposed order comes after a May 2021 complaint, when the FTC sued Frontier, alleging that it had failed to provide many of its customers with the maximum promised speeds.
"The complaint alleges that Frontier violated the FTC Act and various state laws by misrepresenting the speeds of Internet service it would provide consumers and engaged in unfair billing practices for charging consumers for a more expensive level of Internet service than it actually provided," the FTC said at the time.