Security News > 2022 > April > Atlassian finally explains the cause of ongoing cloud outage
Atlassian has finally revealed the exact cause of an ongoing cloud services outage the company estimates could impact some of its customers for up to two more weeks.
When we first reported on this outage, Atlassian told us that a routine maintenance script blocked some customers' access to their data after "Unintentionally" disabled the sites of roughly 400 out of its over 200,000 customers.
As he explained, the outage resulted from communication issues between two Atlassian teams who were working on deactivating the standalone legacy "Insight - Asset Management" app used by Jira Service Management and Jira Software on all customer sites.
The Atlassian status page was updated on Thursday to say that its engineers have restored functionality for 49% of users affected by the outage in a batch-based approach.
Atlassian initially estimated that the restoration efforts would not take more than several days, confirming to BleepingComputer that this outage was not the result of a cyberattack.
"The full restoration process involves our engineering teams, our customer support teams, and our customer."