We need an industry-backed, tech-neutral resource to restore trust in voice communications

2022-04-01 05:10

The FCC Illegal Robocall Response Team and STIR/SHAKEN-the FCC-mandated initiative that provides a framework that voice service providers use to digitally sign each call that originates from their network-are an example of such initiatives.

These variables complicate call authentication and highlight the need for a platform that serves as the industry standard source of trusted information.

This fragmentation risks failing to restore consumer trust in voice calls because of inconsistencies that enterprises will see depending which networks are servicing their calls.

If a carrier changes its chosen solution provider, then what happens to all those outcomes that were put in place for a caller and no longer operate as before? Service providers, of course, seek to differentiate, and they also need to collaborate to ensure trust is consistently in place across the industry.

Proof of concepts have already demonstrated support for delegate certificates and the enriched calling party information, such as caller name, logo and call reason, that can be conveyed between networks and signed using these certificates.

The use of a delegate certificate enables calls to receive the highest level of attestation along with sending enriched call data even when a company sends an outbound call through a service provider using a third-party number.

News URL

https://www.helpnetsecurity.com/2022/04/01/voice-service-providers/

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