Security News > 2021 > December > Western Digital warns customers to update their My Cloud devices
Western Digital is urging customers to update their WD My Cloud devices to the latest available firmware to keep receiving security updates on My Cloud OS firmware reaching the end of support.
Western Digital advises customers to protect their data from attackers after the firmware is no longer supported by backing up their devices, disabling remote access, disconnecting it from the internet, and choosing a unique and strong password.
Those who have eligible devices can update them to My Cloud OS 5 before the end of support date.
"My Cloud OS 5 is a major and fundamental security release that provides an architectural revamp of our older My Cloud firmware and adds new defenses to thwart common classes of attacks," Western Digital says.
To make it easier to upgrade to a supported My Cloud device, in January 2022, the company will send 20% discount coupons to customers with devices that aren't compatible with My Cloud OS 5 via email.
To underscore the risks of running unsupported firmware, in July, Western Digital warned of ongoing attacks targeting My Book Live and My Book Live Duo devices.