Security News > 2021 > October > Verizon digital carrier Visible customer accounts were hacked
Visible, a US digital wireless carrier owned by Verizon, admitted that some customer accounts were hacked after dealing with technical problems in the past couple of days.
The announcement was made on Visible's official sub-reddit by an employee who said the company is investigating an incident that led to a small number of accounts being breached.
As the post mentions: "We're currently investigating an incident where information on a small number of member accounts was changed without their authorization. We're working hard to take protective steps to secure these accounts...You should review any other accounts that share the same email, login, or password, and make any changes you determine necessary to secure those accounts."
While the company's statement provides limited details regarding the incident, the employee advised customers to secure accounts with credentials also used with other online services hinting at a potential credential stuffing attack.
The affected users noticed suspicious activity on their accounts and some report fraudulent card charges too, but they all claim inability to access the accounts and reset their passwords.
One crucial point raised by a large number of Visible users is the absence of two-factor authentication as a security option for protecting their accounts.