Security News > 2021 > September > Google apologizes for scaring Cloud users with 'past due' emails

Google has apologized for a wave of emails warning Google Cloud Platform, Firebase, or API customers that their accounts may be suspended for a past due balance.

Users began receiving these emails on September 22nd, which warned that their account was "Past due or does not have valid payment information".

Today, Google sent another email to Google Cloud Platform users apologizing for the previous past due notices.

"You may have received a notification from us yesterday or earlier today indicating that your billing account is past due or your payment information is invalid and must be updated. That notification was provided in error due to a technical issue," explained today's email from Google.

According to an incident report on the Google Workspace Status Dashboard, the issue began on September 22nd at 5:10 PM EST and lasted through September 23rd at 4:30 AM. Google states an update to their payment configuration for the Google Cloud Platform caused these erroneous emails to go out.

Users who have received these emails should ensure that they have accurate payment information in the console and that there is no past due balance.

News URL

https://www.bleepingcomputer.com/news/google/google-apologizes-for-scaring-cloud-users-with-past-due-emails/