Security News > 2021 > June > Avaya OneCloud for Service Cloud empowers service agents with flexible migration options

Avaya launched Avaya OneCloud for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud to Salesforce Service Cloud, enabling AI and voice benefits that offer more customer service experiences.

A new Service Cloud integration brings together voice, digital channels and customer insights into one central view for service agents.

Customers can now connect their preferred phone solutions into Service Cloud with the Service Cloud Voice offer for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalized service.

The Avaya OneCloud for Service Cloud, part of the Avaya OneCloud CCaaS portfolio, is designed to provide contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service.

The new Avaya OneCloud for Service Cloud strengthens its portfolio of contact center solutions delivering AI enhanced customer engagement for better, faster, and more relevant insights and actions, building brand preference while also saving costs by improving operational efficiency combined with flexible deployment options to adapt to each customer's migration path.

"Avaya OneCloud is a welcomed addition to the Service Cloud ecosystem," said Patrick Beyries, VP of Product Management, Service Cloud.

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