Security News > 2021 > April > Increasing need for ITOps process automation due to digital transformation

There's an increasing need for process automation in IT Operations as a result of organizations' digital transformation initiatives to meet customer and employee demands, as well as remote and hybrid work policies brought on by the pandemic, according to a Transposit study.

The report contains findings regarding the impact of remote work and digital transformation on service incidents and remediation.

Although the vast majority of organizations have incorporated remote and hybrid work policies and have increased digital transformation initiatives since the start of the pandemic, organizations have also been hampered by longer incident resolution, inefficient processes, and lack of automation.

During the pandemic, DevOps, SRE, and IT teams are becoming overburdened by the sudden acceleration in digital transformation resulting in an increase in service incidents, which impacts customers.

When asked how organizations will improve their incident management process in the next 12 months to decrease mean time to resolution, organizations showed that they are motivated to get the right tools, processes, and reliable automation in place to keep pace with innovation.

"Investing in reliable automation tools will help streamline traditionally manual processes and tasks and eliminate inefficiencies to improve operations and deliver value to customers. As companies ramp up their digital transformation initiatives and implement long-term remote work, having reliable automation in place can make every engineer as capable as the best engineer on the team and increase speed to resolution by providing repeatable and reliable processes."

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