Security News > 2021 > March > Remote work and increased cybersecurity threats presented both challenges and opportunities for MSPs
Sixty-five percent of MSPs increased their revenue from delivering cybersecurity services even during the recession brought on by the pandemic, according to Kaseya.
Cybersecurity is becoming more and more critical to SMBs-77% of MSPs reported that their clients were hit with a cyberattack, according to Kaseya's newly-released 2021 MSP Benchmark Survey.
A whopping 65% of MSPs increased their revenue from delivering cybersecurity services-even in the face of a global economic recession, the Kaseya survey found.
"In our current work-from-anywhere environment, MSPs have their hands full enabling and maintaining business operations for their customers. Despite the pandemic, a sweeping majority of these MSPs recognize the importance of adding new offerings to their business to increase profits and revenue," said Mike Puglia, chief strategy officer at Kaseya, in a statement.
MSPs and their customers faced significant challenges when it came to remote workforce management, IT security and backup and disaster recovery, Puglia added.
Another outcome of the pandemic is a huge jump in the number of MSPs backing up their clients' public cloud SaaS applications-like Microsoft Office 365, G Suite and Salesforce-with nearly 70% of MSPs now providing this service compared to only half in 2019.