Security News > 2021 > February > Neustar’s digital and call center identity service approved by Kantara

As the provider of a Credential Service, approved by Kantara Initiative, Neustar can more effectively serve the federal market and address digital identity proofing and authentication service requirements with accurate, frictionless identity verification.

"From coordinating complex federal initiatives, like contact tracing, to fielding daily service calls involving the transfer of personal and financial information, it is critical that governments have the proper tools in place to verify the identity of the person on the other end of the interaction with confidence, speed and accuracy," said Tom McNeal, vice president of partner channel and public sector for Neustar.

For call center agents, Neustar Inbound Authentication securely verifies and authenticates an inbound caller's identity before a government agency's IVR system engages with the caller.

For web users and those accessing digital services, Neustar Digital Identity Risk authenticates the consumer behind the device by automatically comparing the applicant's submitted PII to device-based observations and corroborating the device information with the person's offline identity data.

"Neustar's Caller Authentication, Identity Verification and Digital Identity Risk service has been assessed against Kantara service assessment criteria under NIST SP 800-63 rev.3 Class of Approval, at IAL2 and AAL2, and it is approved as a Component - Partial Service."

"This Kantara Trust Mark provides assurance about Neustar's digital and call center identity service to federal agencies and others looking to improve their authentication and fraud prevention strategies."

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