Security News > 2020 > December > xMatters platform advancements automate incident management lifecycle phases

xMatters announced new adaptive incident management feature advancements that provide increased automation across each stage of the incident management lifecycle - diagnosis and collaboration, resolution and post-incident learning.

Technology teams can also benefit from continuous improvement throughout the incident management lifecycle to prevent incident recurrences - leaving more time for product innovation.

"Incident response automation and incident management is quickly evolving to keep pace with digital operations teams. Enterprises need a better way to assess, prevent, respond, solve and learn from technical issues and interruptions," said Troy McAlpin, xMatters CEO. "Easy-to-build and use automation is a precedent step toward an adaptive approach to incident management. Continuous improvement of traditional ITIL or ITSM practices toward SRE, data-driven and automated approaches are much more effective. If you want to deliver an 'always on' customer experience you first have to deliver automation with continuous learning to avoid, prevent and resolve impacts."

New xMatters platform advancements further enable this adaptive approach by applying increased automation to the phases within the incident management lifecycle.

With the app for Slack and the new xMatters capabilities in Microsoft Teams, DevOps and SRE teams can remain in their app of choice when declaring an incident and also access incident details for easier collaboration and seamless incident resolution.

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