Security News > 2020 > October > Microsoft shares fix for broken Windows 10 'Reset this PC' feature
Microsoft has acknowledged a new known issue affecting some Windows 10 devices and preventing users from using 'Reset this PC' to reinstall Windows.
The Reset this PC feature comes with all Windows 10 versions and it allows users to reinstall the OS using a local recovery image or the latest Windows 10 version on Microsoft's servers.
"Under certain hardware configurations, when attempting to Reset this PC on a system running Windows 10, build 2004, the reset attempt fails with the following error: There was a problem when resetting your PC. No changes were made," Microsoft says.
To bypass this issue, Microsoft advises customers to use the Deployment Image Servicing and Management command-line tool used to prepare images in the Windows image or virtual hard disk formats for Windows PE, Windows Recovery Environment, and Windows Setup.
According to Microsoft's recommendation, users have to use DISM to repair the online Windows image used to reset the PC before attempting to use the feature again.
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