Security News > 2020 > September > IT incident management challenges during the post-pandemic rush to digital

IT incident management challenges during the post-pandemic rush to digital
2020-09-24 04:00

"An influx of data from multiple tools, coupled with low levels of automation, can have a paralyzing effect on IT incident management processes," said Jen Garofalo, IDG's Research Director.

"More than 40% of respondents indicate IT incident remediation is handled with a mix of manual and automated processes, while another 20% report these processes are mostly manual."

Complex environments lead to longer incident management cycles.

Respondents report an average of 12 hours to determine the root cause of a P1 incident.

Further, the survey uncovered the largest business impacts of IT incident management challenges, including increased operating costs, delays in time to market and decreased IT Ops productivity.


News URL

http://feedproxy.google.com/~r/HelpNetSecurity/~3/Aj_55nz3V2w/