Security News > 2020 > August > Pandemic accelerates investments in tech, automation, workplace transformation

Umpqua Bank released a survey gauging the impact of the COVID-19 pandemic on the confidence and future of U.S.-based small and mid-size businesses.

More than 1,200 leaders at companies across all industries and geographic regions were surveyed on how their businesses are responding and what they will need in the months ahead to navigate successfully through a once-in-a-lifetime global pandemic event.

Though smaller businesses are less likely to have concrete plans to make these shifts, moving toward automation and digital customer experience still rank as two of the top priorities for 29% and 46% of small businesses, respectively.

Despite the challenging environment, roughly 70% of mid-size businesses are also thinking about expansion plans, with businesses in the Western U.S. leading all other regions in planning.

Though many businesses have been negatively impacted by the pandemic, not all businesses have been impacted adversely.

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