Security News > 2020 > July > Digital transformation: Affected and accelerated by COVID-19

97% of enterprise decision makers believe COVID-19 accelerated their company's digital transformation efforts, according to a Twilio survey of over 2,500 enterprise decision makers.

"Over the last few months, we've seen years-long digital transformation roadmaps compressed into days and weeks in order to adapt to the new normal as a result of COVID-19. Our customers in nearly every industry have had to identify new ways to communicate with their customers and stakeholders - from patients, to students, to shoppers, and even employees - essentially overnight," said Glenn Weinstein, Chief Customer Officer at Twilio.

COVID-19 accelerated companies' digital communications strategy by an average of 6 years.

97% of enterprise decision makers believe the pandemic sped up their company's digital transformation.

79% of respondents say that COVID-19 increased the budget for digital transformation.

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