Security News > 2020 > June > 3CLogic integrates with Microsoft Teams to improve collaboration between departments
3CLogic announced its latest integration with Microsoft Teams.
"We are excited to extend this new integration to our current and future enterprise customers who are eager to improve the collaboration between departments," states Denis Seynhaeve, CEO of 3CLogic.
"Enterprises have accelerated their adoption of Microsoft Teams over the past few months given the ongoing need to facilitate the ability to work remotely. This joint offering will make it easier for customer-facing agents to access internal experts and resources across departments to enable the highest level of customer service."
Syncing of agent statuses between both platforms to allow 3CLogic agents and Microsoft Teams users to respectively know the availability of one another to minimize disruptions and streamline communication.
Ability for 3CLogic agents to click-to-call or conference in Teams users to assist in active customer issues.
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