Security News > 2020 > June > NICE launches Agile CX to provide superior CX business insight and workforce agility for orgs

NICE announced its launch of Agile CX, a program focused on addressing the need for extreme business agility as CX organizations are fighting to gain leadership in unprecedented times.

Extreme business agility has become the most important, mission critical capability of any enterprise faced with navigating the current environment.

While today's needs emerged due to COVID-19, extreme business agility is now a part of the ongoing mode of operation for the long run.

The Agile CX program will help customer experience leaders learn how to develop an extreme business agility state of mind, benefit from technology infrastructure and allow them to continuously adapt to changes amid the uncertainties they are all experiencing.

"While CX leaders examine what they did right, what was handled well and how to ensure things go better next time, they understand the importance of being prepared for whatever comes next and being ready to adapt quickly. This new business flexibility, Agile CX, must be an integral part of the way CX organizations operate."

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