Security News > 2020 > March > Poured your info out on a call to 118 118 Money? Bad luck. Credit provider 'fesses up that hacker nabbed customer service phone recordings

The digital burglary at 118 118 Money exposed recordings of customer service calls that included a raft of personal information although thankfully not payment data.

As revealed last week, the parent company of the personal loans and credit card provider - the sister business of the better-known UK directory enquiries service - pulled its website offline after spotting an unauthorised intruder.

At the weekend, it wrote to customers again to inform them that a person or persons were identified on its network on 20 March and "Recordings of customer service calls were accessed by the criminals responsible for the cyber attack".

"This could include your name, address and date of birth or other personal information that was discussed as part of the call with our customer service team."

Despite saying there is a "Low risk to your data being used fraudulently", 118 118 Money offered customers "Complimentary access" to Experian's Identity Plus ID fraud monitoring service for 12 months.

News URL

https://go.theregister.co.uk/feed/www.theregister.co.uk/2020/03/30/118_118_money_call_recordings/