Security News > 2020 > March > Report: Coronavirus is negatively impacting international call quality
When entire regions are quarantined, home-bound people are overloading local switches, reducing international call quality and interrupting connectivity.
This is having a measurable, negative impact on the audio quality of international calls and could be a harbinger of things to come.
According to research conducted by Spearline, an Irish company that monitors call quality for contact center operators and other clients with high international inbound and outbound call volume, China experienced a 7.2% drop in audio quality in late January.
In South Korea, Spearline noted an increase in connection issues and a 12% decrease in audio quality in late February.
As of this weekend, Palmer said call quality in both China and South Korea have improved but Spearline chalks this up to reduced demand.