Security News > 2020 > January > 250 Million Microsoft Customer Support Records Exposed Online

If you have ever contacted Microsoft for support in the past 14 years, your technical query, along with some personally identifiable information might have been compromised.

Microsoft today admitted a security incident that exposed nearly 250 million "Customer Service and Support" records on the Internet due to a misconfigured server containing logs of conversations between its support team and customers.

"Our investigation confirmed that the vast majority of records were cleared of personal information in accordance with our standard practices," Microsoft said.

By having real sensitive case information and email addresses of affected customers in hand, the leaked data could be abused by tech-support scammers to trick users into paying for non-existent computer problems by impersonating Microsoft support representatives.

As a result of this incident, the company said it began notifying impacted customers whose data was present in the exposed Customer Service and Support database.

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