Vulnerabilities > CVE-2014-1471 - SQL Injection vulnerability in Otrs

047910
CVSS 7.5 - HIGH
Attack vector
NETWORK
Attack complexity
LOW
Privileges required
NONE
Confidentiality impact
PARTIAL
Integrity impact
PARTIAL
Availability impact
PARTIAL
network
low complexity
otrs
CWE-89
nessus

Summary

SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allows remote attackers to execute arbitrary SQL commands via vectors related to a ticket search URL.

Common Attack Pattern Enumeration and Classification (CAPEC)

  • Command Line Execution through SQL Injection
    An attacker uses standard SQL injection methods to inject data into the command line for execution. This could be done directly through misuse of directives such as MSSQL_xp_cmdshell or indirectly through injection of data into the database that would be interpreted as shell commands. Sometime later, an unscrupulous backend application (or could be part of the functionality of the same application) fetches the injected data stored in the database and uses this data as command line arguments without performing proper validation. The malicious data escapes that data plane by spawning new commands to be executed on the host.
  • Object Relational Mapping Injection
    An attacker leverages a weakness present in the database access layer code generated with an Object Relational Mapping (ORM) tool or a weakness in the way that a developer used a persistence framework to inject his or her own SQL commands to be executed against the underlying database. The attack here is similar to plain SQL injection, except that the application does not use JDBC to directly talk to the database, but instead it uses a data access layer generated by an ORM tool or framework (e.g. Hibernate). While most of the time code generated by an ORM tool contains safe access methods that are immune to SQL injection, sometimes either due to some weakness in the generated code or due to the fact that the developer failed to use the generated access methods properly, SQL injection is still possible.
  • SQL Injection through SOAP Parameter Tampering
    An attacker modifies the parameters of the SOAP message that is sent from the service consumer to the service provider to initiate a SQL injection attack. On the service provider side, the SOAP message is parsed and parameters are not properly validated before being used to access a database in a way that does not use parameter binding, thus enabling the attacker to control the structure of the executed SQL query. This pattern describes a SQL injection attack with the delivery mechanism being a SOAP message.
  • Expanding Control over the Operating System from the Database
    An attacker is able to leverage access gained to the database to read / write data to the file system, compromise the operating system, create a tunnel for accessing the host machine, and use this access to potentially attack other machines on the same network as the database machine. Traditionally SQL injections attacks are viewed as a way to gain unauthorized read access to the data stored in the database, modify the data in the database, delete the data, etc. However, almost every data base management system (DBMS) system includes facilities that if compromised allow an attacker complete access to the file system, operating system, and full access to the host running the database. The attacker can then use this privileged access to launch subsequent attacks. These facilities include dropping into a command shell, creating user defined functions that can call system level libraries present on the host machine, stored procedures, etc.
  • SQL Injection
    This attack exploits target software that constructs SQL statements based on user input. An attacker crafts input strings so that when the target software constructs SQL statements based on the input, the resulting SQL statement performs actions other than those the application intended. SQL Injection results from failure of the application to appropriately validate input. When specially crafted user-controlled input consisting of SQL syntax is used without proper validation as part of SQL queries, it is possible to glean information from the database in ways not envisaged during application design. Depending upon the database and the design of the application, it may also be possible to leverage injection to have the database execute system-related commands of the attackers' choice. SQL Injection enables an attacker to talk directly to the database, thus bypassing the application completely. Successful injection can cause information disclosure as well as ability to add or modify data in the database. In order to successfully inject SQL and retrieve information from a database, an attacker:

Nessus

  • NASL familyFreeBSD Local Security Checks
    NASL idFREEBSD_PKG_C7B5D72B886A11E3953360A44C524F57.NASL
    descriptionThe OTRS Project reports : SQL injection issue An attacker that managed to take over the session of a logged in customer could create tickets and/or send follow-ups to existing tickets due to missing challenge token checks.
    last seen2020-06-01
    modified2020-06-02
    plugin id72194
    published2014-01-29
    reporterThis script is Copyright (C) 2014-2018 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/72194
    titleFreeBSD : otrs -- multiple vulnerabilities (c7b5d72b-886a-11e3-9533-60a44c524f57)
    code
    #
    # (C) Tenable Network Security, Inc.
    #
    # The descriptive text and package checks in this plugin were  
    # extracted from the FreeBSD VuXML database :
    #
    # Copyright 2003-2018 Jacques Vidrine and contributors
    #
    # Redistribution and use in source (VuXML) and 'compiled' forms (SGML,
    # HTML, PDF, PostScript, RTF and so forth) with or without modification,
    # are permitted provided that the following conditions are met:
    # 1. Redistributions of source code (VuXML) must retain the above
    #    copyright notice, this list of conditions and the following
    #    disclaimer as the first lines of this file unmodified.
    # 2. Redistributions in compiled form (transformed to other DTDs,
    #    published online in any format, converted to PDF, PostScript,
    #    RTF and other formats) must reproduce the above copyright
    #    notice, this list of conditions and the following disclaimer
    #    in the documentation and/or other materials provided with the
    #    distribution.
    # 
    # THIS DOCUMENTATION IS PROVIDED BY THE AUTHOR AND CONTRIBUTORS "AS IS"
    # AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
    # THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
    # PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS
    # BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
    # OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT
    # OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
    # BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
    # WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
    # OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS DOCUMENTATION,
    # EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
    #
    
    include("compat.inc");
    
    if (description)
    {
      script_id(72194);
      script_version("1.7");
      script_cvs_date("Date: 2018/12/19 13:21:18");
    
      script_cve_id("CVE-2014-1471");
    
      script_name(english:"FreeBSD : otrs -- multiple vulnerabilities (c7b5d72b-886a-11e3-9533-60a44c524f57)");
      script_summary(english:"Checks for updated packages in pkg_info output");
    
      script_set_attribute(
        attribute:"synopsis", 
        value:
    "The remote FreeBSD host is missing one or more security-related
    updates."
      );
      script_set_attribute(
        attribute:"description", 
        value:
    "The OTRS Project reports :
    
    SQL injection issue
    
    An attacker that managed to take over the session of a logged in
    customer could create tickets and/or send follow-ups to existing
    tickets due to missing challenge token checks."
      );
      # https://www.otrs.com/security-advisory-2014-02-sql-injection-issue/
      script_set_attribute(
        attribute:"see_also",
        value:"https://otrs.com"
      );
      # https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface/
      script_set_attribute(
        attribute:"see_also",
        value:"http://www.nessus.org/u?9c5f6530"
      );
      # https://vuxml.freebsd.org/freebsd/c7b5d72b-886a-11e3-9533-60a44c524f57.html
      script_set_attribute(
        attribute:"see_also",
        value:"http://www.nessus.org/u?b474368a"
      );
      script_set_attribute(attribute:"solution", value:"Update the affected packages.");
      script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:N/C:P/I:P/A:P");
    
      script_set_attribute(attribute:"plugin_type", value:"local");
      script_set_attribute(attribute:"cpe", value:"p-cpe:/a:freebsd:freebsd:otrs");
      script_set_attribute(attribute:"cpe", value:"cpe:/o:freebsd:freebsd");
    
      script_set_attribute(attribute:"vuln_publication_date", value:"2014/01/28");
      script_set_attribute(attribute:"patch_publication_date", value:"2014/01/28");
      script_set_attribute(attribute:"plugin_publication_date", value:"2014/01/29");
      script_end_attributes();
    
      script_category(ACT_GATHER_INFO);
      script_copyright(english:"This script is Copyright (C) 2014-2018 and is owned by Tenable, Inc. or an Affiliate thereof.");
      script_family(english:"FreeBSD Local Security Checks");
    
      script_dependencies("ssh_get_info.nasl");
      script_require_keys("Host/local_checks_enabled", "Host/FreeBSD/release", "Host/FreeBSD/pkg_info");
    
      exit(0);
    }
    
    
    include("audit.inc");
    include("freebsd_package.inc");
    
    
    if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
    if (!get_kb_item("Host/FreeBSD/release")) audit(AUDIT_OS_NOT, "FreeBSD");
    if (!get_kb_item("Host/FreeBSD/pkg_info")) audit(AUDIT_PACKAGE_LIST_MISSING);
    
    
    flag = 0;
    
    if (pkg_test(save_report:TRUE, pkg:"otrs<3.1.19")) flag++;
    if (pkg_test(save_report:TRUE, pkg:"otrs>3.2.*<3.2.14")) flag++;
    if (pkg_test(save_report:TRUE, pkg:"otrs>3.3.*<3.3.4")) flag++;
    
    if (flag)
    {
      if (report_verbosity > 0) security_hole(port:0, extra:pkg_report_get());
      else security_hole(0);
      exit(0);
    }
    else audit(AUDIT_HOST_NOT, "affected");
    
  • NASL familyDebian Local Security Checks
    NASL idDEBIAN_DSA-2867.NASL
    descriptionSeveral vulnerabilities were discovered in otrs2, the Open Ticket Request System. The Common Vulnerabilities and Exposures project identifies the following problems : - CVE-2014-1694 Norihiro Tanaka reported missing challenge token checks. An attacker that managed to take over the session of a logged in customer could create tickets and/or send follow-ups to existing tickets due to these missing checks. - CVE-2014-1471 Karsten Nielsen from Vasgard GmbH discovered that an attacker with a valid customer or agent login could inject SQL code through the ticket search URL.
    last seen2020-03-17
    modified2014-02-24
    plugin id72655
    published2014-02-24
    reporterThis script is Copyright (C) 2014-2020 and is owned by Tenable, Inc. or an Affiliate thereof.
    sourcehttps://www.tenable.com/plugins/nessus/72655
    titleDebian DSA-2867-1 : otrs2 - several vulnerabilities
    code
    #%NASL_MIN_LEVEL 80502
    #
    # (C) Tenable Network Security, Inc.
    #
    # The descriptive text and package checks in this plugin were  
    # extracted from Debian Security Advisory DSA-2867. The text 
    # itself is copyright (C) Software in the Public Interest, Inc.
    #
    
    include("compat.inc");
    
    if (description)
    {
      script_id(72655);
      script_version("1.8");
      script_set_attribute(attribute:"plugin_modification_date", value:"2020/03/12");
    
      script_cve_id("CVE-2014-1471", "CVE-2014-1694");
      script_bugtraq_id(65217, 65241);
      script_xref(name:"DSA", value:"2867");
    
      script_name(english:"Debian DSA-2867-1 : otrs2 - several vulnerabilities");
      script_summary(english:"Checks dpkg output for the updated package");
    
      script_set_attribute(
        attribute:"synopsis", 
        value:"The remote Debian host is missing a security-related update."
      );
      script_set_attribute(
        attribute:"description", 
        value:
    "Several vulnerabilities were discovered in otrs2, the Open Ticket
    Request System. The Common Vulnerabilities and Exposures project
    identifies the following problems :
    
      - CVE-2014-1694
        Norihiro Tanaka reported missing challenge token checks.
        An attacker that managed to take over the session of a
        logged in customer could create tickets and/or send
        follow-ups to existing tickets due to these missing
        checks.
    
      - CVE-2014-1471
        Karsten Nielsen from Vasgard GmbH discovered that an
        attacker with a valid customer or agent login could
        inject SQL code through the ticket search URL."
      );
      script_set_attribute(
        attribute:"see_also",
        value:"https://security-tracker.debian.org/tracker/CVE-2014-1694"
      );
      script_set_attribute(
        attribute:"see_also",
        value:"https://security-tracker.debian.org/tracker/CVE-2014-1471"
      );
      script_set_attribute(
        attribute:"see_also",
        value:"https://packages.debian.org/source/squeeze/otrs2"
      );
      script_set_attribute(
        attribute:"see_also",
        value:"https://packages.debian.org/source/wheezy/otrs2"
      );
      script_set_attribute(
        attribute:"see_also",
        value:"https://www.debian.org/security/2014/dsa-2867"
      );
      script_set_attribute(
        attribute:"solution", 
        value:
    "Upgrade the otrs2 packages.
    
    For the oldstable distribution (squeeze), these problems have been
    fixed in version 2.4.9+dfsg1-3+squeeze5.
    
    For the stable distribution (wheezy), these problems have been fixed
    in version 3.1.7+dfsg1-8+deb7u4."
      );
      script_set_cvss_base_vector("CVSS2#AV:N/AC:L/Au:N/C:P/I:P/A:P");
      script_set_cvss_temporal_vector("CVSS2#E:U/RL:OF/RC:C");
      script_set_attribute(attribute:"exploitability_ease", value:"No known exploits are available");
      script_set_attribute(attribute:"exploit_available", value:"false");
    
      script_set_attribute(attribute:"plugin_type", value:"local");
      script_set_attribute(attribute:"cpe", value:"p-cpe:/a:debian:debian_linux:otrs2");
      script_set_attribute(attribute:"cpe", value:"cpe:/o:debian:debian_linux:6.0");
      script_set_attribute(attribute:"cpe", value:"cpe:/o:debian:debian_linux:7.0");
    
      script_set_attribute(attribute:"patch_publication_date", value:"2014/02/23");
      script_set_attribute(attribute:"plugin_publication_date", value:"2014/02/24");
      script_end_attributes();
    
      script_category(ACT_GATHER_INFO);
      script_copyright(english:"This script is Copyright (C) 2014-2020 and is owned by Tenable, Inc. or an Affiliate thereof.");
      script_family(english:"Debian Local Security Checks");
    
      script_dependencies("ssh_get_info.nasl");
      script_require_keys("Host/local_checks_enabled", "Host/Debian/release", "Host/Debian/dpkg-l");
    
      exit(0);
    }
    
    
    include("audit.inc");
    include("debian_package.inc");
    
    
    if (!get_kb_item("Host/local_checks_enabled")) audit(AUDIT_LOCAL_CHECKS_NOT_ENABLED);
    if (!get_kb_item("Host/Debian/release")) audit(AUDIT_OS_NOT, "Debian");
    if (!get_kb_item("Host/Debian/dpkg-l")) audit(AUDIT_PACKAGE_LIST_MISSING);
    
    
    flag = 0;
    if (deb_check(release:"6.0", prefix:"otrs2", reference:"2.4.9+dfsg1-3+squeeze5")) flag++;
    if (deb_check(release:"7.0", prefix:"otrs", reference:"3.1.7+dfsg1-8+deb7u4")) flag++;
    if (deb_check(release:"7.0", prefix:"otrs2", reference:"3.1.7+dfsg1-8+deb7u4")) flag++;
    
    if (flag)
    {
      if (report_verbosity > 0) security_hole(port:0, extra:deb_report_get());
      else security_hole(0);
      exit(0);
    }
    else audit(AUDIT_HOST_NOT, "affected");