Security News > 2024 > July > Uncle Sam opens probe into CrowdStrike turbulence at Delta Air Lines

The US Department of Transportation is investigating Delta Air Lines over its handling of the global IT outage caused by CrowdStrike's content update.

Delta has had a particularly rough time since Friday, consistently cancelling hundreds of flights a day.

"We launched an investigation today because what we've seen is a very different pattern from Delta than the other airlines," Secretary of Transportation Pete Buttigieg told media on Tuesday.

"We launched a really new era of enforcement with the action that we took against Southwest. $140 million, which was a record penalty, designed to send a message to industry and to get accountability and some compensation for passengers. Of course, I can't prejudge an investigation that's just started today on the Delta side. But I will say that same high standard that we've set is going to guide us from now on."

In a xeet from his personal account, Buttigieg referenced anecdotes from the complaints from Delta customers of having to sleep on the floor of an airport while waiting for updated flight information, all without access to customer service support.

Delta was just one of the major US airlines that was severely affected by the global IT outage last Friday.

News URL

https://go.theregister.com/feed/www.theregister.com/2024/07/24/transport_department_delta_probe/