Security News > 2024 > June > Verizon users report blurry photos in Android messaging apps
Verizon customers using Android phones report that they receive blurry images through text messages on different services and apps, with no response from Verizon as to why.
Some report that the blurry photos problem on Verizon started in February 2024, but user reports escalated in May following a recent software update from their vendors.
An employee of US Mobile, which uses both Verizon and T-Mobile cell towers to provide service, indicated that this has been a known issue on Android phones since the transition to the Warp 5G network.
According to multiple reports on Verizon's support portal and Reddit discussion boards, numerous customers have received blurry images when multiple images are sent to their Android phones in a single message.
"All of a sudden the photos I receive via text are blurry on my S21. The word on Reddit is it's a Verizon issue," reported a Verizon user on their support forums.
"Verizon and Android seem to be the common denominators here. I've seen a few different messaging apps mentioned so I don't think that matters as much. For me it happened with Textra and the standard app," another Verizon customer posted on Reddit.