Security News > 2024 > March > How security leaders can ease healthcare workers’ EHR-related burnout
Staff experiencing burnout in healthcare settings is not something that security leaders typically worry about - unless, maybe, it is the security team itself that is suffering from it.
It turns out that - by homing in on the user experience of security mechanisms and processes - the security team can be an ally to those whose job it is to worry about burnout across the healthcare ecosystem.
Unpacking the strain of EHR systems on healthcare professionals.
In addition to broken or burdensome processes, it is clunky record management interfaces and system workflows that increase the friction experienced by healthcare professionals, over time contributing to burnout.
Include meaningful tips on how users can avoid friction when interacting with security features, for example by letting them anticipate when and why they might experience step-up authentication prompts, rather than the system surprising them when it's least convenient.
By bringing actionable suggestions to IT and system leadership on how investments into security and privacy can also contribute to reducing stress in medical professionals, security leaders can both position themselves as valuable partners to the business and improve the security posture of their organization.