Security News > 2024 > January > Securing helpdesks from hackers: What we can learn from the MGM breach
In the wake of the MGM Resorts service desk hack, it's clear that organizations need to rethink their approach to security, particularly when it comes to verifying the identity of employees contacting the helpdesk.
They meticulously researched and impersonated an MGM Resorts employee using information gathered from LinkedIn, creating a convincing facade to deceive the helpdesk staff.
Helpdesk staff are on the frontline when it comes to security.
Regularly audit your helpdesk and user verification processes to identify and mitigate potential vulnerabilities.
Employ penetration testing to simulate social engineering attacks and assess the resilience of your helpdesk staff and security protocols.
The MGM Resorts service desk hack serves as a stark reminder of the importance of secure verification processes at the helpdesk level.