Security News > 2023 > December > Holiday Hackers: How to Safeguard Your Service Desk

Recovering accounts because of forgotten passwords is one of the high-risk events in the identity management life cycle, making the service desk a likely target during the holiday season.

This capability of bypassing security policies is a double-edged sword: While serving as the first line of defense against hackers and point of contact for employees, the service desk also serves as a back door to your network through social engineering.

Hackers will impersonate service desk support to con end-users into providing not only their passwords, but also their two-factor authentication information.

One very recent example of hackers targeting the service desk of a company with social engineering is the MGM breach.

Tips To Keep Your Service Desk Safe Verify Identity of Callers Using Specops Secure Service Desk.Your service desk can reinforce secure user verification while reducing social engineering vulnerability.

Equipping your service desk employees with tools like Specops uReset and Secure Service Desk can help ensure that they are presenting the best defense against hackers who want to take advantage of them during the holiday season.

News URL

https://www.bleepingcomputer.com/news/security/holiday-hackers-how-to-safeguard-your-service-desk/