Security News > 2023 > November > Staples confirms cyberattack behind service outages, delivery issues
American office supply retailer Staples took down some of its systems earlier this week after a cyberattack to contain the breach's impact and protect customer data.
The disclosure comes after multiple Reddit reports posted online since Monday reported various Staples internal operation problems, including an inability to access Zendesk, VPN employee portals, print email, use phone lines, and more.
There are unconfirmed reports that Staples employees have been instructed to avoid logging into Microsoft 365 using single sign-on and that call center employees have been sent home for two consecutive days.
The response measures disrupted Staples' business operations, specifically the backend processing and product delivery.
"On November 27, Staples Inc.'s cybersecurity team identified a cybersecurity risk. We took proactive steps in an effort to mitigate the impact and protect customer data," a Staples spokesperson told BleepingComputer.
Staples stores are currently open and operational, but orders on staples.com may not be processed according to the standard timelines as related systems are still down.