Security News > 2023 > November > Mortgage giant Mr. Cooper hit by cyberattack impacting IT systems
U.S. mortgage lending giant Mr. Cooper was breached in a cyberattack that caused the company to shut down IT systems, including access to their online payment portal.
Mr. Cooper is a mortgage lending company based out of Dallas, Texas, that employs approximately 9,000 people and has 4.1 million customers.
After contacting Mr. Cooper about the outages allegedly caused by a cyberattack, the company notified customers today that they suffered a cyberattack.
"On October 31, 2023, Mr. Cooper determined that the company had experienced a cybersecurity incident in which an unauthorized third party gained access to certain technology systems," reads a notice of cyber security incident on Mr. Cooper's website.
Customers trying to make mortgage payments will be unable to do so while the systems are down.
Mr. Cooper told BleepingComputer that they have begun notifying customers about the incident and promise not to charge any fees, penalties, or negative credit reporting related to late payments as they restore systems.