Security News > 2023 > September > Conversational AI Company Uniphore Leverages Red Box Acquisition for New Data Collection Tool

Uniphore then feeds that data into U-Capture, its conversational AI automation tool.

U-Capture builds on Red Box data recording capabilities.

One problem Uniphore wanted to solve through the Red Box acquisition was that a lot of call center data was unstructured.

"As opposed to a data company that just bought an AI platform, we are an AI company that through an acquisition, got ourselves a data platform," said Sachdev.

Uniphore builds data redaction into its monitoring software, meaning that personal data such as credit card numbers are obscured.

Both Uniphore and the customer company are free to use that data for whatever analytics they may wish to run on it, whether that be through Uniphore or a third-party AI vendor.

News URL

https://www.techrepublic.com/article/uniphore-conversational-ai-product/