Security News > 2023 > July > Overcoming user resistance to passwordless authentication

Many organizations agree in theory that passwordless authentication is the future, but getting there represents a significant change management challenge.

One way to accomplish this is by communicating the benefits of passwordless authentication to stakeholders with use cases that illustrate how the friction they currently experience in their day-to-day workflows will be eliminated.

Single point of authentication: Most enterprises require workers to authenticate themselves in several ways depending on the applications they want to access, which can include logging in via a web browser, federated app, a cloud-based SSO platform-or a legacy SSO-or simply via an on-premises workstation or legacy VPN. A passwordless platform can replace these siloed mechanisms with a single experience that encompasses both biometric-based identity verification and authentication.

Easy recovery of credentials: If an access device is lost or stolen, a passwordless platform could provide digital wallet recovery options that minimize the impact on both the user and help desk staff.

For legacy systems that an organization can't or won't migrate to passwordless, some passwordless platforms use facial matching to reset or change passwords.

Some passwordless authentication platforms even support offline access when internet access is not available or during a server outage.

News URL

https://www.helpnetsecurity.com/2023/07/10/passwordless-authentication-challenge/