Security News > 2023 > June > Capita wins £50M fraud reporting contract with City of London cops
Capita, which is still dealing with a digital break-in that exposed customers' data to criminals, has scored a £50 million contract with the City of London police to run contact and engagement services for the force's fraud reporting service.
The work will see Capita provide an "End-to-end customer management process" to potential victims of fraud when they contract the service.
In a statement, Capita pledged to "Deploy" its "Customer experience model for identifying, managing and monitoring customers using data and specialist coaching to support potential victims of crime."
Capita might have some more experience of dealing with victims of fraud when the contract starts, given the unfortunate episode that started in March when criminals broke into Capita's servers and spent more than a week on the inside.
Around 0.1 percent of servers were accessed but Capita has since warned some customers that their data may have been exposed, including the UK's largest private pension scheme.
Some of the councils told us they are considering their next move, including potentially reviewing their contract with Capita.