Security News > 2023 > May > Microsoft shares fix for cameras not working on Surface laptops
Microsoft has shared a temporary fix for a widespread issue triggered by a buggy driver that causes built-in cameras on some ARM-based Windows devices to stop working.
The issues started last Tuesday, May 23, when many customers began reporting that their cameras had stopped working without warning.
Affected systems include those running Windows 10 22H2 or Windows 11 21H2/22H2 and use the following processors: Qualcomm 8cx Gen 1, Qualcomm 8cx Gen 2, Microsoft SQ1, and Microsoft SQ2. "We are aware that customers using Surface Pro X are currently having issues using the built-in camera, and we are actively investigating," a Microsoft spokesperson told BleepingComputer one day before issuing a workaround for impacted devices.
On Friday, in an update added to the Windows release health page, Microsoft said that it has started deploying a troubleshooter designed to mitigate the issue, which will be applied automatically and can't be run manually.
Elsewhere, on the Microsoft Community website, a Microsoft employee told affected users that Microsoft is "Aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update."
"Please go to Windows Update to install the new driver named Microsoft Corporation - System Hardware Update - 5/26/2023," the Microsoft employee added.