Security News > 2022 > November > Teamviewer pulls update after users report connection issues
TeamViewer has pulled the latest version following user reports that the remote access software was displaying "Connection not established. Authentication Cancelled Error" errors and blocking incoming connections.
According to customers, these connection issues affect any device running TeamViewer 15.35.7, regardless of the software and hardware configuration.
A TeamViewer community moderator confirmed the company was aware of the issue on Monday and said the problem had been reported internally.
One day later, TeamViewer removed the 15.35.7 update from its servers and advised all affected users to downgrade to a previous version.
While TeamViewer has not provided an official workaround for this known issue, it did remove the problematic version from its download page to allow customers to download TeamViewer 15.35.5, the previous release, which is unaffected by these connection problems.
"Affected users can download version 15.35.5 via our main downloads page," the TeamViewer moderator added.