Security News > 2022 > October > New Samsung Maintenance Mode protects your data during phone repairs
After a successful pilot program in Korea, Samsung is now rolling out 'Maintenance Mode' to select Galaxy devices globally, to help users protect their sensitive data when they hand over their smartphones at service points.
"With Maintenance Mode, we are giving extra reassurance that Galaxy users can keep their privacy, even if they hand their phone to someone" - Samsung.
The new mode is available in Settings, under the "Battery and device care" menu.
Samsung still recommends backing up valuable personal data to ensure make sure it can be recovered if the storage media or other component fails during servicing.
Maintenance Mode will allow service technicians to perform any action they need to carry out in the context of repair work, like testing device functions, running system apps, downloading software from the Galaxy Store, etc.
Once the device is returned to its owner and they enter their regular account password, the second account, data created, and apps installed during Maintenance Mode are automatically wiped.